Frequently Asked Questions


1.  How tight should I tighten the poles when twisting together?

The 30″ pole attached to the green base should be firmly twisted to the accompanying 24″ or 12″ pole (depending upon the unit you purchased and your desired exercise).  For the T-handle attachment, simply twist on the T-handle until it is both secure, and parallel to the ground as shown in the picture below.  

2.  Can I use my Fitsticks on hard surfaces?  What about on my carpet or on a mat I already have at home?

This product is only designed to glide seamlessly on soft, carpeted surfaces.  Fitsticks are never to be used in direct contact with a hard surface, as they will scratch the product and/or the surface.  To use the product over hardwood flooring, a carpeted mat MUST be utilized to avoid scratching the floor.  You may choose to use this product on your own carpet, however, please know that if your carpet experiences any wearing, Fitsticks LLC will not be held liable.    Also, Fitsticks LLC will not be responsible for scratching that occurs to either the product or flooring when the product is not used on a carpeted mat.  

3.  I have placed an order, when will my unit ship?  

Barring unforeseen circumstances, your Fitsticks  unit will ship out within 4-6 business days of order receipt.  It should arrive to you shortly thereafter, according to standard shipping times.  

4.  Are Fitsticks suitable for anyone?

While Fitsticks are very suitable and beneficial for almost anyone, it is universally recommended that individuals should consult with a physician before beginning new activity with this or other products.