Frequently Asked Questions


1.  How tight should I tighten the poles when twisting together?

The 30″ pole attached to the green base should be firmly secured to the straight, 12″ pole.  Next, simply twist the T-handle attachment until it is both secure, and parallel to the ground as shown in the picture below.  

2.  Can I use my Fitsticks on hard surfaces?  What about on my carpet or on a mat I already have at home?

This product is only designed to glide seamlessly on soft, carpeted surfaces.  That is why we provide a carpeted mat with each unit.  Fitsticks are never to be used in direct contact with a hard surface, as it will scratch the product and/or the surface.  To use the product over hardwood flooring, the carpeted mat MUST be utilized to avoid scratching the floor.  You may choose to use this product on your own carpet, however, please know that your carpet may experience wearing that Fitsticks LLC will not be liable for.    Also, Fitsticks LLC will not be responsible for scratching that occurs to either the product or flooring when the product is not used on the carpeted mat provided.  

3.  I have placed an order for the Fitsticks “Stay Active” unit.  When will my unit ship?  

Barring unforeseen circumstances, your Fitsticks “Stay Active” unit will ship out within 4 days of order receipt.  It should arrive to you shortly thereafter, according to standard shipping times.  

4.  Is the Fitsticks “Stay Active” unit suitable for anyone?

While the Fitsticks “Stay Active” unit is suitable for most people, it is universally recommended that individuals should consult with a          physician before beginning new activity with this or other products.